We're here to help
Questions about an order, a return or the right gift? Write to us and a real person answers within 1 working day, Monday to Friday.
- Track your order See where your parcel is with the tracking number from your dispatch email. The number from your dispatch email is all you need.Track an order
- Start a return Within 30 days of delivery. Tell us your order number and we send the next steps. Within 30 days of delivery.Start a return
- Email us hey@duckandpippin.com. Replies within 1 working day, Monday to Friday. hey@duckandpippin.comWrite to us
Quick answers
When will my order arrive?
Tracked delivery to Germany takes 6–10 working days. You get a tracking link by email as soon as your order ships.
How do I return something?
Write to us within 30 days of delivery with your order number. We reply with the return address and refund you once it arrives.
Something arrived damaged. What now?
Send us a message with your order number, then reply to our email with a photo. We send a replacement or refund you.
Can I change or cancel my order?
Yes, if it has not shipped yet. Write to us as soon as you can with your order number.
Can you gift wrap and send to someone else?
Yes. Add gift wrap in the basket, write a message for the card, and enter their address at checkout.
